FAQ
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We recommend contacting your local customs authority for specific import rules as regulations vary by country. Generally, you’ll need:
- Import permit/license
- Certificate of Conformity
- Duty/tax payment
- Vehicle title and export documents from Japan
- We provide all necessary Japanese export documents but cannot advise on your local import laws.
Our FOB (Free On Board) price covers:
- Vehicle purchase cost
- Basic export documentation
- Port handling fees in Japan
- Loading onto the vessel
Not included:
- Ocean freight (varies by destination)
- Insurance (typically 1-2% of vehicle value)
- Your country’s import duties/taxes
- Local transportation from arrival port
Our Japan office operates:
Monday-Friday: 9:00 AM – 6:00 PM (JST)
Saturday: 10:00 AM – 3:00 PM (JST)
Closed Sundays/Japanese national holidays. For urgent matters outside hours, email us and we’ll respond promptly when we reopen.
We provide multiple verification methods:
- High-resolution 360° photos (50+ angles)
- HD walkaround videos
- Auction grade sheets (Japanese industry standard)
- Third-party inspection reports available on request
- Live video calls to inspect vehicles remotely
Our multilingual team can assist in:
- English (primary)
- Japanese
- Urdu/Hindi
- Basic Arabic
- All contracts/documentation are provided in English. We use professional translators when needed.
Due to customs regulations:
No parts can be placed inside vehicles
Parts must be shipped separately
We can recommend reliable parts suppliers
Mixed shipments often cause customs delays
Japanese cars offer exceptional value because:
- Strict maintenance culture (serviced regularly)
- Low mileage averages (Japan’s small size)
- No salt damage (unlike cold climate countries)
- Advanced technology features
- Comprehensive auction grading system
- Typically 30-50% cheaper than local used cars
We guarantee:
Verified manufacture year
Actual mileage (unadjusted)
Full accident history
Accurate grade rating
Current availability status
All details come directly from Japanese auction sheets.
Absolutely! Our sourcing service includes:
- Custom searches across all Japanese auctions
- Pre-purchase inspections
- Price negotiation
- Regular updates until we find your perfect match
(Note: Rare models may require 2-4 weeks to locate)
All vehicles include:
- Export Certificate
- Bill of Lading
- Commercial Invoice
- Original deregistration papers
- Auction sheet (grading report)
- Manuals are in Japanese but we provide basic English operation guides
Key policy:
Include all keys found with vehicle
Will search for missing keys before shipment
Replacement available at cost (approx. ¥15,000-¥30,000)
Key details listed in auction report
For quality assurance:
No aftermarket installations
Only OEM-compatible parts allowed
All modifications must be done at licensed shops in your country
We maintain vehicles in original factory condition.
Our strict measures:
Japanese law prohibits mileage adjustment
Cross-check auction reports with dealer history
Verify service records when available
Report any discrepancies immediately
Our strict measures:
Japanese law prohibits mileage adjustment
Cross-check auction reports with dealer history
Verify service records when available
Report any discrepancies immediately
Showroom visits include:
Scheduled appointments (24h notice)
Access to 100+ vehicles in Kobe
Technician available for consultations
Detailed directions to our facility
Virtual tours available for international buyers
Secure options:
paypal
bank wire
western union